Returns & Exchanges

Welcome to Segal´s Luxury Purses Store! We know that shopping for designer bags online is a special experience, and we want to make sure you feel confident and happy with your purchase. Below you'll find answers to common questions about our return and exchange policies. If you have any other questions, please don’t hesitate to contact our customer care team!

What is your return policy?

We want you to love your new luxury handbag! If for any reason you are not completely satisfied, you may return your unused item within 14 days of delivery for a full refund. The item must be in its original condition, including all packaging, tags, and authenticity cards.

Can I exchange my handbag for a different model or color?

Absolutely! If you’d like to exchange your handbag for a different style or color, please contact us within 14 days of receiving your order. We will be happy to assist you with the exchange process. Items must be returned in original condition as described above.

 

How do I start a return or exchange?

Starting a return or exchange is easy:

1. Contact our Customer Care team at [email/contact form/phone] with your order number and reason for return or exchange.
2. Our team will provide you with a prepaid return shipping label and detailed instructions.
3. Pack the handbag carefully in its original box or packaging.
4. Ship the item back to us using the provided label.

Once we receive your returned item and verify its condition, we will process your refund or exchange promptly.

How long does it take to get a refund?

Refunds are typically processed within 5-7 business days after we receive and inspect the returned handbag. The amount will be credited back to your original payment method. Please note, depending on your bank or credit card company, it may take additional days for the refund to appear on your statement.

Are return shipping costs refunded?

We offer free return shipping on all exchanges and returns within the 14-day window. If you decide to return your handbag after 14 days, the return shipping cost will be your responsibility, and refunds will be processed at the discretion of our customer care team.

What items are not eligible for returns or exchanges?

• Bags that have been used, damaged, or altered.
• Items without original packaging, tags, or authenticity cards.
• Special order or personalized items.

If you receive a defective or incorrect item, please contact us immediately so we can assist you.

What should I do if my handbag is damaged or defective?

We take quality seriously. If your handbag arrives damaged or has a defect, please contact our Customer Care team within 7 days of delivery with photos and your order details. We will work quickly to resolve the issue by offering a replacement, exchange, or refund.